A. Introduction

  • The privacy of the visitors on our website is very important to us. We will do everything possible to protect the privacy. This privacy policy explains why we collect your data and what we do with this data.
  • By agreeing, when you first visit our website, to our use of cookies in accordance with the terms of this policy, you allow us to use cookies each time you visit our website.

B. The collection of personal data

The following personal data can be collected, saved and used:

  • Information about your computer, including IP address, geographical location, browser type and browser version and operating system.
  • Information about your visit to and use of this website, including the reference source, duration of your visit, pages viewed and navigation paths on the website;
  • Information, such as your e-mail address, that you enter when you register on our website;
  • Information you enter when you create a profile on our website – for example your name, profile pictures, gender, birthday, educational and employment data;
  • Information, such as your name and e-mail address that you enter to subscribe to our e-mails and/or newsletters;
  • Information you enter when using the services on our website;
  • Information generated when using our website, including when, how often and under what circumstances you use our website;
  • Information relating to anything you purchase, services you use or transactions you make through our website, including your name, address, telephone number, email address and credit card details;
  • Information you post to our website with the intention of publishing it on the Internet, including your username, profile pictures and the content of your messages;
  • Information contained in any communications you send to us by e-mail or via our website, including the communication content and metadata;
  • Any other personal information you send us;
  • Before you disclose another person’s personal information to us, you must obtain that person’s consent for both the disclosure and processing of that personal information in accordance with this policy.

C. Use of your personal information

Personal information provided to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:

  • The management of our website and our business;
  • To personalise our website for you;
  • Making services available on our website;
  • Shipment of goods purchased through our website;
  • Providing services purchased through our website;
  • Sending you receipts, invoices and payment reminders, and collecting your payments;
  • The sending of non-marketing commercial communications;
  • Sending e-mails that you specifically requested;
  • Sending you our e-mail newsletter, if you have requested it (you can let us know at any time if you no longer want to receive the newsletter);
  • To send you marketing communications relating to our company or the companies of carefully selected third parties which we think may be of interest to you, by post or, if you have specifically consented to this, by e-mail or similar technology (you can notify us at any time if you no longer wish to receive marketing communications);
  • Providing statistical information about our users to third parties (but those third parties will not be able to identify individual users from that information);
  • To deal with questions and complaints submitted by or about you in relation to our website;
  • Securing our website and preventing fraud;
  • To monitor compliance with the terms of use of our website (including monitoring private messages sent through our website);
  • And other applications.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us. Your privacy settings can be used to restrict the publication of your information on our website and can be modified through privacy controls on the website. Without your express consent, we will not share your personal information with third parties for direct marketing by them or other third parties.

D. Disclosure of personal information

We may disclose your personal information to our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors to the extent reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all of its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • Insofar as we are legally obliged to do so;
  • In connection with ongoing or future legal proceedings;
  • To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and credit risk mitigation purposes);
  • To the buyer (or potential buyer) of a business or assets that we are selling (or considering selling); and
  • To any person whom we reasonably believe may make a request to a court or other competent authority for disclosure of such personal information if, in our reasonable opinion, such court or authority could reasonably order disclosure of such personal information.

Except as provided in this policy, we will not share your personal information with third parties.

E. International data transfers

  • Information we collect may be stored, processed and transferred between the countries in which we operate so that we can use the information in accordance with this policy.
  • Information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
  • Personal information that you post on our website or submit for publication on our website may be available anywhere in the world via the Internet. We cannot prevent the use or misuse of such information by others.
  • You expressly consent to the transfer of personal information as described in this Section E.

F. Storage of personal information

  • This Section F sets out our data retention policies and procedures, which are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
  • Personal information that we process for any purpose or purposes will not be retained for longer than necessary for that purpose or purposes.
  • Notwithstanding the other provisions of this Section G, we retain documents (including electronic documents) containing personal information:
    • a. to the extent that we are required to do so by law;
    • b. if we believe that the documents may be relevant to an ongoing or future legal proceeding; and
    • c. to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and credit risk mitigation purposes).

G. Protection of personal information

  • We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all personal information you provide on our secure (password and firewall protected) servers.
  • All electronic financial transactions made through our website are protected by encryption technology.
  • You acknowledge that the transmission of information over the Internet is inherently insecure and we cannot guarantee the security of data transmitted over the Internet.
  • You are responsible for keeping the password you use to access our website confidential; we will not ask you for your password (except when you log in to our website).

H. Changes

We may change this policy from time to time by posting a new version on our website. You should check this page from time to time to make sure you are aware of any changes to this policy.

I. Your rights

You may instruct us to provide you with any personal information we hold about you; the provision of such information is subject to the following conditions:

  • the payment of a fee (EUR 50 excl. VAT); and
  • providing proper proof of identity (we will usually accept a photocopy of your passport, notarized, as well as an original copy of a utility bill with your current address).

We may retain personal information you request to the extent permitted by law. You can instruct us at any time not to process your personal information for marketing purposes.

J. Third party websites

Our website contains hyperlinks to and data from third-party websites. We have no control over this and are not responsible for the privacy policies and practices of third parties.

K. Correcting or deleting information

Let us know if the personal information we hold about you needs to be corrected, updated or deleted. This can be done by sending an email to with your identity details and the login used on our system. We’ll process your request as soon as possible.

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a series of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identification code is then returned to the server each time the browser requests a page from the server. Cookies can be ‘permanent’ cookies or ‘session cookies’ a permanent cookie is stored by a web browser and remains valid until the expiry date set, unless it is deleted by the user before the expiry date; a session cookie, on the other hand, expires at the end of the user session when the web browser is closed. Cookies do not usually contain information that personally identifies a user, but personal information we store about you may be linked to information stored in and obtained from cookies. We use session and persistent cookies on our website.

  • The names of the cookies we use on our website and the purposes for which they are used are described below:
    • a. We use Google Analytics on our website to: recognise a computer when a user visits the website, to track users navigating the website, to improve the usability of the website, to analyse website usage, to manage website usage, to manage the website, to prevent fraud and to improve website security, and to personalise the website for each user;
  • Most browsers allow you to refuse cookies – for example:
    • a. In Internet Explorer (version 10) you can block cookies using the available cookie processing settings by clicking on ‘Tools’, ‘Internet options’ and then ‘advanced’.
    • b. In Firefox (version 24) you can block cookies by clicking ‘Tools’, ‘Options’, ‘Privacy’, ‘use custom history settings’ in the selection menu and turning off the ‘Accept site cookies’ check box.
    • c. In Chrome (version 29) you can block cookies by navigation tot he menu ‘Customize and Manage’ en to click on ‘Settings’, ‘Display Advanced Settings’ and ‘Settings content’ and then selecting ‘Block sites from storing data’ under the header ‘Cookies’.

Blocking all cookies has a negative impact on the usability of many websites. If you block cookies, you won’t be able to use all the features of our website.

Deleting cookies negatively affects the usability of many websites